14 November 2013

Recent CQQ Inspection

The Care Quality Commission inspections can be scheduled or unannounced. On 3rd November we had an unannounced inspection and the following is an excerpt from the report:

People expressed their views and were involved in making decisions about their care and support. We spoke with three people who told us they were very happy at Birtley House. They said they had regular meetings with the manager and key staff to discuss and agree their care and support needs. These were subsequently recorded in people's care plans together with information about people's preferences. One person told us "I do have choice about how I spend my day". Another person said "the staff are very kind and they make sure I am comfortable".  

We observed staff providing care and support to people in ways that were both friendly and professional. There seemed to be good relationships between people and staff and we saw many interactions when people were smiling and looked relaxed. Staff told us the manner in which care was provided was considered to be very important. We saw references to ensuring people's dignity was respected in their care plans. This meant the provider was taking steps to ensure the staff supported people in appropriate ways.

The full report can be viewed on www.cqc.org.uk

08 November 2018
Residents welcome Mr Guy Fawkes into the Home
Residents welcome Mr Guy Fawkes into the Home
31 October 2018
A Happy Halloween at Birtley House
A Happy Halloween at Birtley House

With Halloween celebrations growing each year in the UK, our Birtley House activities team decided to really embrace it this year and make the most of our own home grown pumpkins.

26 October 2018
7 Steps to choosing a Nursing Home that is right for you
7 Steps to choosing a Nursing Home that is right for you

Having made the decision that additional care is required and that a nursing home is the right solution, finding the right one can be a daunting process. To help ease this, Birtley House nursing home guildford have devised a check list of the initial, most important considerations for any individual or family.

19 October 2018
A rare Birtley Mews opportunity
A rare Birtley Mews opportunity

Independent living in the finest surroundings

09 October 2018
Holistic care with gardening at Birtley House
Holistic care with gardening at Birtley House

Its not just our house that is your home, our garden is too...

04 October 2018
'Team work will make our dream work'
'Team work will make our dream work'

Our inspirational team of nurses and carers, recapping in the garden after a week of appraisals and reviews...

28 September 2018
Macmillan Coffee Afternoon a great success!
Macmillan Coffee Afternoon a great success!

A brilliant afternoon of coffee, cake and prize winning.

27 September 2018
The Countdown to our Macmillan Coffee Afternoon

3...2...1...

26 September 2018
Macmillan Coffee Afternoon at Birtley House

Let's get ready to go!

24 September 2018
A visit from the Virtual Dementia Tour
A visit from the Virtual Dementia Tour

Experiencing how it feels to live with Dementia

 
Website by Red Ant Solutions

Site Map | Privacy Notice | Cookie Notice | Terms & Conditions

© 2018 Birtley House Group Ltd. Registered in England 5814316