14 November 2013

Recent CQQ Inspection

The Care Quality Commission inspections can be scheduled or unannounced. On 3rd November we had an unannounced inspection and the following is an excerpt from the report:

People expressed their views and were involved in making decisions about their care and support. We spoke with three people who told us they were very happy at Birtley House. They said they had regular meetings with the manager and key staff to discuss and agree their care and support needs. These were subsequently recorded in people's care plans together with information about people's preferences. One person told us "I do have choice about how I spend my day". Another person said "the staff are very kind and they make sure I am comfortable".  

We observed staff providing care and support to people in ways that were both friendly and professional. There seemed to be good relationships between people and staff and we saw many interactions when people were smiling and looked relaxed. Staff told us the manner in which care was provided was considered to be very important. We saw references to ensuring people's dignity was respected in their care plans. This meant the provider was taking steps to ensure the staff supported people in appropriate ways.

The full report can be viewed on www.cqc.org.uk

18 March 2019
Notes from our future history
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08 March 2019
Creating Joy with the Carousel Theatre Company
Creating Joy with the Carousel Theatre Company

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22 February 2019
Crisis in the Care Home Kitchen
Crisis in the Care Home Kitchen

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13 February 2019
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Throwback to 'Burns Night' at Birtley House

Throwback to 'Burns Night' at Birtley House

11 February 2019
Our New Monthly Garden Blog - Courtesy of Matt Miller
Our New Monthly Garden Blog - Courtesy of Matt Miller
31 January 2019
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Another day for intergenerational learning to take place

24 January 2019
Watch Commander Steve Love and his FIRE team visit Birtley Residents
Watch Commander Steve Love and his FIRE team visit our Birtley Residents

Safety talks

18 January 2019
Coffee with Colleagues and Friends
Coffee with Colleagues and Friends

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11 January 2019
Recovery from a Palliative care case
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Well rested and returning home...

20 December 2018
Blackheath & Bramley Choral Society join us for another Christmas!
Blackheath & Bramley Choral Society join us for another Christmas!

A family affair at our annual Carol concert

 
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