The Care Quality Commission inspections can be scheduled or unannounced. On 3rd November we had an unannounced inspection and the following is an excerpt from the report:
People expressed their views and were involved in making decisions about their care and support. We spoke with three people who told us they were very happy at Birtley House. They said they had regular meetings with the manager and key staff to discuss and agree their care and support needs. These were subsequently recorded in people's care plans together with information about people's preferences. One person told us "I do have choice about how I spend my day". Another person said "the staff are very kind and they make sure I am comfortable".
We observed staff providing care and support to people in ways that were both friendly and professional. There seemed to be good relationships between people and staff and we saw many interactions when people were smiling and looked relaxed. Staff told us the manner in which care was provided was considered to be very important. We saw references to ensuring people's dignity was respected in their care plans. This meant the provider was taking steps to ensure the staff supported people in appropriate ways.
The full report can be viewed on www.cqc.org.uk
An afternoon spent getting to know each other
With Halloween celebrations growing each year in the UK, our Birtley House activities team decided to really embrace it this year and make the most of our own home grown pumpkins.
Having made the decision that additional care is required and that a nursing home is the right solution, finding the right one can be a daunting process. To help ease this, Birtley House nursing home guildford have devised a check list of the initial, most important considerations for any individual or family.
Independent living in the finest surroundings
Its not just our house that is your home, our garden is too...
Our inspirational team of nurses and carers, recapping in the garden after a week of appraisals and reviews...
A brilliant afternoon of coffee, cake and prize winning.
Let's get ready to go!