14 November 2013

Recent CQQ Inspection

The Care Quality Commission inspections can be scheduled or unannounced. On 3rd November we had an unannounced inspection and the following is an excerpt from the report:

People expressed their views and were involved in making decisions about their care and support. We spoke with three people who told us they were very happy at Birtley House. They said they had regular meetings with the manager and key staff to discuss and agree their care and support needs. These were subsequently recorded in people's care plans together with information about people's preferences. One person told us "I do have choice about how I spend my day". Another person said "the staff are very kind and they make sure I am comfortable".  

We observed staff providing care and support to people in ways that were both friendly and professional. There seemed to be good relationships between people and staff and we saw many interactions when people were smiling and looked relaxed. Staff told us the manner in which care was provided was considered to be very important. We saw references to ensuring people's dignity was respected in their care plans. This meant the provider was taking steps to ensure the staff supported people in appropriate ways.

The full report can be viewed on www.cqc.org.uk

01 August 2018
An "Arty" afternoon
An 'Arty' afternoon

A theraputic afternoon of arts, crafts and colouring...


26 July 2018
Caring Coffee 'Chit-Chat'
Caring Coffee 'Chit-Chat'

Coffee, cake and chatter with friends...

16 July 2018
Happy Birthday NHS

Care services here at Birtley date back further than the NHS 70 years...

22 June 2018
Mama Buba Bump at Birtley House
Mama Buba Bump at Birtley House

Fun in the sun for a teddy bears picnic. 


21 June 2018
Our Strawberry Tea in the Rose Garden
Our Strawberry Tea in the Rose Garden

Drink me...

18 June 2018
Longacre School Chamber Choir visit to Birtley House
Longacre School Chamber Choir
13 June 2018
Stone Carving
Stone Carving with Simon Keeley

Giving stone carving a go at Birtley House

12 June 2018
Let's care for volunteer carers in Surrey
Let's care for volunteer carers in Surrey

This week (11 – 17 June) is Carers Week – an annual campaign that seeks to raise awareness of those who volunteer their time to care for others on an unpaid basis, highlight some of the challenges they face and recognise the contribution they make to society.

11 June 2018
Here's to trying new things...
Here's to trying new things...

Afternoon of Willow Weaving and Wood Carving. 

22 May 2018
Spotting Dementia

It’s Dementia Action Week 2018 this week (21 – 27 May) - an awareness week that exists to shine a light on the devastating condition, which is said to develop in someone every three minutes.

Tags: Guildford care home, Bramley care home, Best care home in Surrey, Surrey care home, spotting dementia, how to spot dementia, Dementia Action Week

Website by Red Ant Solutions

Site Map | Privacy Policy | Terms & Conditions

© 2018 Birtley House Group Ltd. Registered in England 5814316

 Page Top