It is important within any nursing home or residential care home to remember that the business in which we attend work each day, is the ‘home’ of many Residents in long term care and that people aren’t there just for respite care or the Birtley House day-club. With around 100 staff and an expanding team made up of House Keepers, Accountants, Gardeners, Chefs, Hairdressers, Administrators (…I could go on), we think it is important that Residents have the opportunity to get to know who is in their home. Due to living in the information age, busy schedules and lengthy ‘to-do’ lists are unfortunately fairly common, meaning there is little time to get to know those around you.
As a high quality care provider we need to manage this and so one of the things we concentrate on is providing opportunities to promote the general well being for both staff and for the Birtley House Residents wherever possible. We have activities and also team building sessions, but another way in which we do this is our monthly coffee morning to which everyone is invited to attend, allowing staff from all areas of the business to mix with the Residents. It helps our Residents to feel more in control as they are more aware of who is who. They also find it is a great time to start a conversation as the staff are able to sit with Residents for a well brewed cup of tea over a slice of cake, rather than work.