Asside from almost 90 years as a registered service provider, and surviving various economic depressions, World Wars, and other uncertainties, we know many things about the business of care, and one key factor being that it is the little things that make the difference to our staff, and our Residents.
Our introduction of ‘Keyworkers’ for example, was once a small innovation in our practices which we have maintained because it makes the biggest difference to a persons experience of care. A keyworker is one named member of the team allocated to each Resident. This truly enhances the continuity in our delivery of care and helps to build trusting relationships for Residents whilst creating further job satisfaction for staff.
We also know it is important to remain actively involved in the changes within the care industry, ensuring awareness of changes to legislation and care practices. We encourage our team continually update their knowledge, through the mandatory annual training that we provide, and also in specialist training in areas of care that affect the elderly.